Something Not Working? Start Here
Every guide below was checked against the running product, names the exact messages NepalHRM shows, and tells you what to send support if it runs out. Most of them take under five minutes.
- Sign-in & accessFor everyone
NepalHRM Login Not Working
You enter your email and password, and the page comes back with an error instead of your dashboard.
Read the fix - Sign-in & accessFor everyone
A Menu, Module or Button Is Missing
A page a colleague can reach is not in your sidebar, or clicking something returns a permission error.
Read the fix - Attendance & devicesFor HR and admins
Biometric Device Not Syncing Punches
The device status reads offline, or it reads online but no attendance appears against your employees.
Read the fix - Attendance & devicesFor everyone
Mobile Clock-In Is Blocked
You tap Clock in and the app refuses, usually with a message that starts Clock-in blocked.
Read the fix - Attendance & devicesFor everyone
Attendance Is Missing or Wrong
A day is marked absent when the person was at work, or the in and out times do not match reality.
Read the fix - Payroll & payslipsFor HR and admins
Payroll Will Not Calculate, or the Totals Look Wrong
The run refuses to calculate, somebody is absent from the period, or the payslips come out as zeros.
Read the fix - Payroll & payslipsFor everyone
A Payslip Is Missing, Wrong or Will Not Download
A month is absent from your payslip list, the download opens a print dialog or nothing at all, or the figures do not match what you expected.
Read the fix - People & leaveFor HR and admins
A Leave Balance Is Zero or the Wrong Number
An employee cannot see a leave type, or the days available do not match the policy you configured.
Read the fix - People & leaveFor HR and admins
An Employee Import Keeps Failing
The import preview shows red rows, or the confirm step fails after everything looked fine.
Read the fix - Email & appsFor HR and admins
NepalHRM Emails Are Not Arriving
Invitations, password resets or approval notifications never turn up, or they land in spam.
Read the fix - Email & appsFor everyone
The WorkPulse Tracker Is Not Recording
An employee shows no tracked time, the tracker reports limited, or the installer refuses to open.
Read the fix
Looking for how a module works?
These pages fix things that are broken. For how a module is meant to work in the first place, each one is documented on its own page.
Open the help centerNot covered here?
Tell us what you were doing and what happened. If a problem turns up more than once, it becomes a guide on this page.
Email support@nepalhrm.comFewer things to troubleshoot. That is the point of the product.
NepalHRM applies Nepal's payroll, attendance and leave rules per employee, every run, so most of what HR teams chase manually never comes up.
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